IT Call Coordinator
Gee Kay Infotech- Posted a month ago
- Over 200 applicants have applied
Job Description
Urgent Opening – IT Call Coordinator
We are hiring BE Freshers / candidates with 0–3 years of experience for an exciting opportunity with one of India's leading Fortune 500 companies.
Location: Mumbai – Western / Central / Navi Mumbai / South Mumbai
Open Positions: 5
Qualification: Diploma / B.Sc. / BCA / B.E. (IT / Computers / Electronics / EXTC)
Key Responsibilities:
- Logging, monitoring, and assigning IT support tickets/calls.
- Providing first-level remote technical support.
- Ensuring SLA compliance and timely escalation of unresolved tickets.
- Coordinating with clients, support engineers, managers, and vendors.
- Preparing MIS reports and maintaining support-related documentation.
Key Skills:
Excellent communication | Customer Service | IT Helpdesk | Service Desk | Ticketing Tools | Problem Solving | Multitasking
Freshers with good communication skills and an interest in IT Support are encouraged to apply!
Interested candidates can share their updated CV.
More Info
Key Skills
Ticket Management
Call Coordination
About Company
Geekay Group, with a distinguished 60+ year legacy grounded in strong values and business ethics, has transitioned from a leading player in printing and advertising to a diversified entity in real estate, finance, and IT. Geekay Infotech, the esteemed technology arm headquartered in Mumbai, specializes in delivering comprehensive technology solutions and services to clients in India, Africa and USA.
Our commitment revolves around providing customer-centric, tailor-made solutions with a focus on high-quality, agile services offered in a cost-effective manner. The track record of Geekay Infotech boasts achievements in integration, innovation, efficiency, and growth. Our managed services, including managed tech support, staffing augmentation, and employee life cycle management, have significantly reduced our client’s total cost of ownership (TCO) while addressing dynamic business needs.