IT Business Services specialist – Gen AI

Job Description

Roles & Responsibilities:
We are looking for aGenerative AI Specialistto support the evaluation, development, and rollout of AI use cases across business functions. In this role, you will work with teams such as IT, Engineering, HR, Finance, and other business units to identify practical opportunities for Generative AI, help design suitable solutions, and support implementation in collaboration with technical and business stakeholders. The focus of this role is to improve productivity, streamline processes, and help teams adopt AI solutions in a structured and responsible way.

Key Responsibilities

Cross-Departmental Consulting

• Work with business stakeholdersto understand challenges, pain points, and areas where AI could add value.

• Translate business requirementsinto clear AI use cases and solution requirements.

• Evaluate feasibility and expected business impactof proposed AI initiatives.

• Support pilot projects and proof of conceptsto validate AI use cases before wider rollout.

AI Solution Delivery

• Contribute to the design and implementation of AI solutionssuch as knowledge assistants, automation use cases, or internal support tools.

• Collaborate with technical teamsto configure, test, and improve AI-driven workflows and assistants.

• Support integration effortsby working with existing enterprise systems and APIs where required.

• Follow defined standards, governance, and security practiceswhile helping scale AI solutions across teams.

Change Management & Training

• Support user adoptionby helping teams understand how to use AI tools effectively in their daily work.

• Create or maintain user documentation, usage guidelines, and basic training materials.

• Gather feedback from users and project teamsto improve solution quality and adoption over time.

Qualifications

Educational qualification:

• Bachelor's degree in Computer Science, Business Information Systems, Data Science, or equivalent.

Experience :

• 10+ years of IT experiencewith5+ Yearsin technical consulting, business analysis, or product management.

• 3+ years of experienceactively designing and deploying Generative AI solutions.

• Hands-on experience in Generative AI projects, such as pilots, prototypes, or production use cases.

• Experience working with cross-functional teams and supporting solution delivery in a business environment.

Mandatory/requires Skills :
Soft Skills

• Strong consulting approachwith the ability to understand business needs and explain technical solutions clearly.

• Good communication and presentation skillswith the ability to explain technical topics clearly to business and leadership teams.

• Ability to adapt to different team needs, priorities, and working styles.

Technical Skills

• Strong understanding of LLMs, prompt design, and enterprise AI use cases.

• Working knowledge of Python, APIs, and at least one enterprise AI platform such as Azure OpenAI or AWS Bedrock

Preferred Skills :
Experience in designing and deploying enterprise Generative AI solutions using Azure OpenAI / LLM frameworks, with strong business consulting and stakeholder management skills

Additional Information

Required Qualifications

Technical Skills

• AI knowledge:Good understanding of large language models, prompt design, retrieval-based AI approaches, and common enterprise AI use cases.

• Programming:Good knowledge of Python for scripting, data handling, Web application using .net or Java, connecting APIs.

• Tools and frameworks:Experience with AI orchestration or development frameworks such as LangChain, LlamaIndex, or similar tools is an advantage.

• Cloud and data platforms:Experience with AI services such as Azure OpenAI or AWS Bedrock, and familiarity with vector databases.

• System integration:Good understanding of APIs and how enterprise applications connect with each other.

• Skill developmentfor IT field service team with Gen AI automation and digitalization topics