Search by job, company or skills

H

IT Business Services Senior Consultant

new job description bg glownew job description bg glownew job description bg svg
  • Posted an hour ago
  • Be among the first 10 applicants
Early Applicant

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build:

In your new role, you will work as L3 support and in case of major incidents will support the fast restore of services. In addition, we will focus on proactive aspects to optimize and prevent harm from our environments. To achieve this a deep technical understanding of technologies and operation is required.

  • Ensure high availability of customer service by supporting service restoration in critical situation and provide L1 level support
  • Analyse current landscape setups and come up with proposals for improvement
  • Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction
  • Ability to own, lead and coordinate operational tasks, process improvements.

What you bring

  • 9+ years of experience as SAP Basis consultant / System Database Administrator or in a similar role
  • Bachelor's or master's degree Studentin Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • Certification in SAP BASIS/HANA DB is an advantage (if not, should be able to complete the certification)
  • Strong customer service focus, paired with analytical and solution-oriented thinking
  • Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
  • Knowledge on HANA and the underlying infrastructure is beneficial
  • Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
  • Ability to work in international teams and under pressure, constantly adding value to customer and within organization
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues

Personal Skills

  • Experience in communication with customers and managing expectations
  • Strong customer focus and service minded
  • Strong communication and networking skills
  • Good analytical and solution-oriented thinking
  • Good team player and ability to work effectively in international and virtual teams
  • Continually develop SAP solution core skills and business knowledge based on accumulated experience.
  • Able to provide knowledge transfer from certain technology areas
  • Proactive in learning and highly self-motivated
  • Proficiency in written and spoken English

Where you belong:

At SAP ECS MEE level we need to provide the right level of service for our biggest customers and it has been decided to extend the LCO team within ECS. The team will provide an E2E service, working dedicated for our large customers and operating the entire SAP landscapes including several of the largest HANA-based systems (e.g. 2x24TB ERP scale-out). And the team is accountable in operating customers in a ring-fenced setup due to the complexity and demand from customer side on operational excellence

#SAPECSCareers

#ITT3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information].

For SAP employees: Only permanent roles are eligible for the
, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436201 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

More Info

Job Type:
Employment Type:

About Company

Hybris

Hybris (stylized as hybris) is a German company that sells enterprise omnichannel and product content management (PCM) software. It is a subsidiary of SAP SE.
Hybris was founded in Zug, Switzerland, in 1997 by Carsten Thoma, Moritz Zimmermann, Klaas Hermanns, Christian Flaccus and Andreas Bucksteeg. It subsequently moved its headquarters to Munich, Germany.
In 2011 private equity firm HGGC acquired a majority stake in Hybris and merged Canadian software company iCongo into Hybris.
SAP SE acquired Hybris on 1 August 2013 for $1.5 billion.In 2018, Hybris was integrated into the SAP Customer Experience division.
Hybris customers have included General Electric, ABB, West Marine, COS, Thomson Reuters, 3M, Toys "R" Us, P&G, Levi's, Nikon and Johnson & Johnson.

Job ID: 134510871