Proven experience as an IT Business Analyst, Systems Analyst, or in a similar role within the banking or financial services industry.
Strong understanding of banking operations, including payments processing (SWIFT), clearing and settlement, and back-office systems.
Experience in IT integration projects, with solid understanding of APIs, system interfaces, and cross-system dependencies.
Strong business analysis capabilities, including requirements elicitation, documentation, and validation with business stakeholders.
Proven ability to translate business needs into functional specifications, user stories, and solution requirements.
Experience supporting testing activities, including preparation of test scenarios, coordination of User Acceptance Testing (UAT), and defect management.
Proficiency in data analysis and reporting, including hands-on experience with SQL for data extraction, validation, and reconciliation.
Ability to analyze system issues and support incident investigation and resolution in collaboration with technical teams.
Strong stakeholder management and communication skills, with experience working in distributed, cross-functional environments.
Experience supporting production environments and working within IT service management (ITSM) and change management processes.
Ability to produce clear, structured, and high-quality documentation, including functional specifications, system documentation, and user guides.
Strong analytical, problem-solving, and organizational skills, with a high level of attention to detail.
Understanding of IT security principles and regulatory/compliance requirements within a banking environment.
Fluent in English (spoken and written), with the ability to communicate effectively with both business and technical stakeholdersin a distributed environment.
Resource Responsibilities
Details
Support end-to-end delivery of IT initiatives across banking systems, including payments (SWIFT), clearing and settlement, and back-office applications.
Elicit, analyze, and document business and functional requirements in collaboration with business and IT stakeholders.
Translate business requirements into clear functional specifications, user stories, and solution documentation for technical teams.
Perform analysis of system processes, data flows, and integration points across multiple applications and platforms.
Perform technical analysis and support issue investigation in collaboration with developers, architects, and support teams.
Provide data analysis support using SQL, including data extraction, validation, and reconciliation for reporting, testing, and troubleshooting.
Support testing activities by defining test scenarios, assisting with test execution, and coordinating User Acceptance Testing (UAT) with business stakeholders.
Track and manage defects during testing phases, ensuring timely resolution and clear communication with stakeholders.
Support production support activities, including monitoring of issues, initial incident analysis, and coordination of resolution efforts.
Liaise with internal IT teams and external vendors to resolve system issues and ensure effective delivery of solutions.
Maintain high-quality documentation, including functional specifications, system documentation, and user guides.
Support business users during testing, deployment, and post-implementation phases to ensure smooth adoption of changes.
Ensure compliance with IT governance, security policies, and change management processes defined by the bank.
Coordinate with distributed teams across multiple locations to ensure alignment, delivery progress, and effective communication.
Identify opportunities for process improvement and automation to enhance system efficiency and operational performance.
