IT Business Analyst

Responsibilities

Requirements Gathering & Analysis

. Engage business stakeholders and users to understand business objectives, processes, pain points, and requirements.

. Facilitate requirements gathering, clarification, and grooming workshops.

. Analyse high-level business requirements, service journeys, user stories, and existing processes.

. Break down high-level requirements into detailed functional requirements and system behaviours.

. Identify requirement gaps, ambiguities, assumptions, dependencies, and business rules.

. Maintain requirements traceability from business requirements through design, development, and testing.

Business Process & Functional Design

. Analyse and document current-state and future-state business processes.

. Develop process flows, use cases, user journeys, functional flows, and system interaction diagrams.

. Define business rules, decision logic, validations, exception handling, and processing scenarios.

. Work with solution architects and technical teams to ensure functional requirements can be translated into appropriate technical solutions.

. Prepare and maintain Functional Design Specifications (FDS) or equivalent functional documentation.

User Stories & Acceptance Criteria

. Develop and refine epics, features, user stories, and acceptance criteria where applicable.

. Ensure requirements are sufficiently detailed and testable before development.

. Support estimation and planning by clarifying functional scope and dependencies.

. Work with developers and testers during implementation to address requirement clarifications.

Integration & Data Requirements

. Define system interface and integration requirements with relevant teams.

. Analyse input/output data requirements, field mappings, validations, and processing rules.

. Support interface specification reviews and identify upstream/downstream dependencies.

. Clarify API, batch, file, or system integration behaviours from a functional perspective.

Testing & Implementation Support

. Support QA and UAT teams in developing test scenarios and ensuring requirement coverage.

. Review test cases against functional requirements and acceptance criteria.

. Support defect triage and determine whether issues are defects, requirement gaps, or change requests.

. Provide functional clarification during SIT and UAT.

. Support implementation readiness, cutover, and post-production validation where required.

Stakeholder & Documentation Management

. Act as the functional bridge between business and technology teams.

. Manage requirement clarifications, decisions, assumptions, dependencies, and open issues.

. Coordinate with business users, technical teams, external systems, and vendors.

. Ensure functional documentation remains current throughout the delivery lifecycle.

. Support requirements walkthroughs, design reviews, and stakeholder sign-offs.

Requirements

Required Skills & Experience

. Experience as a Business Analyst, Functional Analyst, System Analyst, or similar role in IT system implementation projects.

. Strong requirements elicitation and analysis skills.

. Ability to translate business requirements into detailed functional specifications.

. Good understanding of the software development lifecycle.

. Experience documenting business and functional requirements, process flows, business rules, user stories, acceptance criteria, functional specifications, and interface requirements.

. Strong analytical and problem-solving skills.

. Good stakeholder management and communication skills.

. Ability to work effectively with business users, architects, developers, testers, and project managers.

Good-to-Have Skills

. Experience with large-scale enterprise or government system implementation.

. Familiarity with Agile, Waterfall, or hybrid delivery methodologies.

. Experience with BPMN, UML, or other process modelling techniques.

. Basic understanding of REST APIs, system integrations, databases, and data mapping.

. Experience supporting SIT, UAT, production implementation, and defect management.

Licence no: 12C6060