Description
Role Summary
We are hiring
ITAM Operations Subject Matter Experts (SMEs) to support a
client IT Asset Management engagement. You will execute day-to-day ITAM operations across
Flexera ONE, Hardware Asset Management (HAM), Software Asset Management (SAM), license compliance support, and reporting, ensuring high-quality data, stable platform operations, and timely deliverables.
Key Responsibilities
Flexera ONE Operations & Data Loads
- Monitor inventory feeds, connectors, agents, imports, and scheduled jobs
- Validate data latency, failures, and processing issues; follow runbooks and raise incidents
- Support platform admin tasks (as assigned): access requests, user/role changes, configuration updates (OOTB)
HAM Operations (Hardware Governance Support)
- Track discovery coverage and scan freshness; support remediation of gaps
- Identify and resolve stale/duplicate/orphaned asset exceptions
- Support reconciliation/normalization checks and ownership/location/cost center completeness
- Maintain asset-to-contract/lease attributes and assist lease reporting
Software Inventory & Normalization (IT Visibility)
- Manage unknown/unrecognized software queues and improve recognition outcomes
- Maintain publisher/product/version hygiene and validate software-device/user links
- Support onboarding/testing of new data sources/connectors and long-tail visibility
License Compliance & ELP Support
- Maintain and validate entitlement records and supporting documentation
- Support license model configuration inputs (metrics, rules, mappings) under guidance
- Assist periodic ELP runs, data validation, and compliance/risk reporting
- Support audit evidence collection and response preparation (in-scope publishers)
Request, Allocation & Reclaim (Operational Support)
- Validate license availability; record allocations/transfers/reclaims in Flexera
- Support harvesting/offboarding workflows; coordinate with ITSM/deployment teams
- Track request turnaround times and aging; maintain allocation traceability
Reporting & Governance Support
- Produce/refresh operational reports and dashboards (HAM/SAM/data quality)
- Maintain exception logs, action trackers, and remediation status updates
- Contribute to weekly/monthly governance packs and insights
Key Focus Areas
- Weekly/Monthly operational reports and dashboard updates
- Exception reports (missing attributes, duplicates/stale assets, discovery gaps)
- Unknown software and normalization progress reports
- ELP/compliance validation outputs (supporting role)
- Allocation/reclaim activity reports and turnaround metrics
- Updated runbooks/SOPs and knowledge articles (as applicable)
Required Qualifications & Experience
- 4–8+ years in ITAM operations (both HAM & SAM)
- Hands-on experience with Flexera ONE
- Working knowledge of:
- Hardware discovery and inventory controls
- Software discovery, recognition/normalization basics
- Entitlements and license compliance support processes
- Strong data skills: Excel/Sheets; comfort with large datasets and reconciliations
- Good documentation skills and operational discipline (ticketing, runbooks, SLAs)
- ITIL Foundation; IAITAM (CSAM/CHAMP) or equivalent
- Exposure to ServiceNow (or similar ITSM) workflows
- Experience with compliance activities for major publishers (e.g., Microsoft, Oracle, Adobe)
