What youll get to do
- ITOM & CMDB Expertise:
- Develop and maintain ServiceNow solutions for Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics.
- Enhance CMDB accuracy and completeness through automation and data integration.
- Leverage ServiceNow to optimize IT operations, improve service delivery, and reduce operational risks.
- ServiceNow Development:
- Design, develop, test, and deploy custom applications, workflows, and integrations within the ServiceNow platform.
- Ensure the stability, performance, and security of ServiceNow solutions.
- Collaboration & Communication:
- Collaborate closely with stakeholders to gather requirements, analyze business needs, and translate them into effective technical solutions.
- Effectively communicate technical information to both technical and non-technical audiences.
- Continuous Improvement:
- Stay abreast of the latest ServiceNow best practices and technologies.
- Proactively identify and implement improvements to ServiceNow processes and procedures.
Skills and experience we value
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of hands-on experience in ServiceNow development, with a strong focus on ITOM and CMDB.
- Proven experience in developing and implementing ServiceNow solutions within an ITOM context.
- Solid understanding of ITOM concepts, including Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics.
- Experience with CMDB best practices, data quality management, and CMDB integrations.
- Experience with ServiceNow scripting (JavaScript), workflows, UI policies, and other development tools.
- Knowledge of ITIL principles and their application within the ServiceNow platform.
- Excellent problem-solving, analytical, and communication skills.
- Strong teamwork and collaboration skills.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITOM) are a plus.
