Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™- Reflects our commitment to employees, customers, partners and communities globally.
About The Opportunity
We are seeking a highly motivated and experienced ServiceNow Developer with a strong foundation in ITOM and CMDB to join our dynamic team. In this critical role, you will be responsible for designing, developing, and implementing innovative ServiceNow solutions that drive operational excellence.
What You'll Get To Do
- ITOM & CMDB Expertise:
- Develop and maintain ServiceNow solutions for Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics.
- Enhance CMDB accuracy and completeness through automation and data integration.
- Leverage ServiceNow to optimize IT operations, improve service delivery, and reduce operational risks.
- ServiceNow Development:
- Design, develop, test, and deploy custom applications, workflows, and integrations within the ServiceNow platform.
- Ensure the stability, performance, and security of ServiceNow solutions.
- Collaboration & Communication:
- Collaborate closely with stakeholders to gather requirements, analyze business needs, and translate them into effective technical solutions.
- Effectively communicate technical information to both technical and non-technical audiences.
- Continuous Improvement:
- Stay abreast of the latest ServiceNow best practices and technologies.
- Proactively identify and implement improvements to ServiceNow processes and procedures.
Skills And Experience We Value
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-3 years of hands-on experience in ServiceNow development, with a strong focus on ITOM and CMDB.
- Proven experience in developing and implementing ServiceNow solutions within an ITOM context.
- Solid understanding of ITOM concepts, including Service Mapping, Discovery & Orchestration, Event Management, and Performance Analytics.
- Experience with CMDB best practices, data quality management, and CMDB integrations.
- Experience with ServiceNow scripting (JavaScript), workflows, UI policies, and other development tools.
- Knowledge of ITIL principles and their application within the ServiceNow platform.
- Excellent problem-solving, analytical, and communication skills.
- Strong teamwork and collaboration skills.
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist - ITOM) are a plus.
What's In It For You
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
