IT Analyst - Infrastructure Services

Job Title- Servicenow discovery Specialist

Position type- Full time

Work Location-Bangalore/Delhi NCR

Working style- Hybrid

Cab Facility- Yes

Shift Time -12.30 p.m. to 9.30 p.m.

People Manager role: No

Required education and certifications critical for the role- Any Graduate or Post-Graduate (full time)

Required years of experience - 5+years of relevant experience

Aon is looking for a ServiceNow Discovery specialist based in Noida, India. This specialist will drive overall adherence of CMDB tooling within ServiceNow at Aon, with concentration on Cloud Discovery, Service Graph Connectors, and ACC.

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our Asset and Configuration Management organization.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

IT Discovery , Service Mapping and Cloud analyst is accountable for overall infrastructure discovery and application service mapping.

• Administration of the ITOM module within the ServiceNow platform
• Works with Service Owners and SMEs to ensure that accurate service maps are discovered and maintained.
• Ensure that horizontal discovery and service mapping products are highly available, reliable, and performant.
• Establishes and maintains discovery schedules.
• Design, develop & implement patterns, probes, and sensors to achieve a complete and accurate discovery of infrastructure components and application services
• Manages ServiceNow Discovery and ServiceNow Service Mapping.
• Works with Cloud Team SMEs to ensure that Cloud API discovery is configured to run across by all Azure and accounts.
• Work to develop / implement cloud-based mapping functionality across all cloud resources.
• Work to develop / implement new Service Graph connectors.
• Work to develop / implement Kubernetes visibility agent to be able to discover containers.
• Monitors all discovery and service mapping results, reconciling, and addressing any anomalies.
• Proactively plans capacity of ServiceNow MID servers and maintains and configures appropriately.
• Participates in platform upgrade planning, testing, and validation.
• May participate in projects including preparing project plans, assigning tasks, monitoring statuses, coordinating efforts, validating team recommendations, integrating efforts into a comprehensive strategy and delivering results on time.
• Writes and/or reviews system specifications, including output requirements, flow charts and technical diagrams.
• Other duties as assigned.

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Skills and experience that will lead to success

As an IT Discovery, Service Mapping & Cloud Analyst your skills and qualifications will ideally include

• ServiceNow Certification on ITOM module is mandatory
• Minimum 5-7 years of ServiceNow CMDB
• Bachelor's degree in information technology, computer science or related field preferred
• Expertise in creating transform maps, Identification and Reconciliation rules
• Expertise in integrating data into ServiceNow using Service Graph Connectors.
• Proficient in ServiceNow CSDM (Common Service Data Model) deployments
• Strong working knowledge of Azure and AWS Cloud technologies.
• Working knowledge of Windows Server administration, Active Directory, LDAP, Single-Sign-on, authentication, user and group policy objects, and permission levels
• Knowledge of UNIX or Linux Server administration, including user permission levels, SUDO virtualization, including VMware, containerization, and Docker and Kubernetes.
• High level of self- motivation and proactivity.
• Works effectively in a team-oriented, collaborative environment

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

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