IT Administrator, Systems and Support

About Script Assist

Script Assist is building the operating system for next-generation private healthcare in the UK. We power prescribing, dispensing, and operational workflows across clinics and pharmacies through a live software platform used every day in a regulated environment where accuracy, reliability, and operational discipline matter. We are growing quickly and building out the internal systems, devices, access controls, and day-to-day IT support structures that keep the business running smoothly. 

The Role

We are hiring an IT Administrator to support the day-to-day internal IT operations of the business. This is a practical, hands-on role for someone who is organised, reliable, technically comfortable, and good at solving problems quickly.

You will help keep the team productive by supporting:

• User setup and onboarding

• Access and permissions

• Laptops and devices

• Software and systems support

• Internal troubleshooting

• IT hygiene and operational consistency

This is a strong fit for someone who has worked in IT administration, IT support, system administration, desktop support, internal IT operations, or helpdesk and user-support environments. 

What You'll Do

• Support day-to-day internal IT operations

• Set up laptops, user accounts, and access for new starters

• Manage joiners, movers, and leavers across internal systems

• Help maintain user permissions and access controls

• Troubleshoot hardware, software, and day-to-day user issues

• Support Microsoft 365, Google Workspace, or similar business systems where relevant

• Keep devices, systems, and IT records organised

• Coordinate with internal teams and external providers when issues need escalation

• Help maintain a clean, reliable internal IT environment as the business grows 

What We're Looking For:

We are looking for someone with:

• Hands-on experience in IT administration, IT support, or systems support

• Confidence supporting users with day-to-day technical issues

• Comfort working across laptops, software, access, and internal systems

• A structured and dependable working style

• Good written and spoken English

• Strong organisation and follow-through

• Comfort working in a hybrid Ahmedabad-based role

Added (critical modern IT requirements):

• Hands-on experience with Microsoft Intune for device management and policy enforcement

• Experience managing identity and access using Microsoft Entra ID (Azure AD)

• Understanding of endpoint security, compliance policies, and device configuration profiles

• Ability to manage device lifecycle through MDM tools

• Basic experience with IT budgeting, vendor coordination, and cost awareness

Helpful experience includes: 

• User onboarding and offboarding

• Account provisioning

• Device setup and troubleshooting

• Microsoft 365 or Google Workspace administration

• Internal IT support ticketing

• Permissions and access management

• General systems administration

• Hardware and software support 

Added (to strengthen candidate quality):

• Microsoft Intune (device enrollment, compliance policies, app deployment)

• Microsoft Entra ID / Azure AD (conditional access, RBAC)

• Endpoint and mobile device management (MDM)

• Decurity policies and access governance

• License management and cost optimisation for SaaS tools (e.g. Microsoft 365)

• Working with IT vendors, procurement, and budgeting support 

This Role Is Likely a Good Fit If You Have Worked In:

• IT administration

• IT support

• System administration

• Desktop support

• Internal helpdesk

• Infrastructure support

• User support operations

• Office IT and business IT support 

This Role Is Probably Not a Fit If Your Experience Is Mainly:

• Pure software development only

• Highly specialist infrastructure roles with no user support

• Non-technical admin work

• Roles with no hands-on systems or support responsibility 

Apply

Apply if you enjoy practical problem-solving, keeping systems organised, and supporting teams through reliable day-to-day IT administration.