About The Role
We are looking for a proactive and technically skilled IT Administrator to manage and support the organization's IT infrastructure, ensuring smooth day-to-day operations. The ideal candidate will be responsible for hardware and software support, user account management, network administration, IT asset management, and providing timely technical assistance to employees.
Key Responsibilities
- Provide first-level and second-level technical support to employees for hardware, software, printers, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
- Manage user accounts, email IDs, permissions, and access across various platforms.
- Configure and troubleshoot Windows operating systems and Microsoft Office applications.
- Maintain LAN, Wi-Fi, internet connectivity, and coordinate with ISPs whenever required.
- Set up laptops, desktops, and accessories for new joiners and ensure timely deactivation and asset collection during employee exits.
- Maintain inventory of IT assets, software licenses, and accessories.
- Perform regular system updates, security patches, antivirus management, and routine health checks.
- Monitor system performance and ensure timely backups of critical data.
- Coordinate with external vendors for hardware repairs, AMC renewals, and procurement of IT equipment.
- Assist in implementing IT security policies and ensure compliance with company standards.
- Document IT processes, troubleshooting guides, and maintain accurate service records.
- Support meeting room setup, video conferencing, and office AV equipment.
- Manage CCTV, biometric attendance devices, and office access systems (preferred).
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5 to 7 years of experience as an IT Administrator, Desktop Support Engineer, or System Administrator.
- Strong knowledge of Windows operating systems and Microsoft Office 365.
- Experience with Active Directory, user management, and basic networking concepts (TCP/IP, DNS, DHCP).
- Hands-on experience with laptop/desktop troubleshooting and hardware maintenance.
- Familiarity with printers, routers, switches, firewalls, and Wi-Fi configuration.
- Knowledge of antivirus solutions, endpoint security, and backup procedures.
- Basic understanding of cloud platforms such as Microsoft 365 or Google Workspace.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to prioritize tasks and provide prompt technical support.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified, or similar.
- Experience working in a fast-paced corporate environment.
- Exposure to IT asset management tools and ticketing systems.
- Knowledge of remote desktop tools and endpoint management solutions.
What We're Looking For
- Strong ownership and accountability.
- Customer-first approach with excellent troubleshooting skills.
- Ability to work independently while collaborating with cross-functional teams.
- Organized, detail-oriented, and proactive in identifying and resolving issues.
