We are seeking an IT Administrator to manage end-user devices, internal IT infrastructure, and security tools at Maxwell. This role involves laptop and peripheral provisioning, remote and on-site IT support to employees, IT asset tracking, and coordination with vendors, along with managing basic network and security configurations. The ideal candidate is hands-on, organized, and able to communicate effectively in English, Hindi, and Kannada.
Requirements:
Asset & Device Management
- Stet up, configure, and maintain laptops, desktops, and peripherals (monitors, docks, headsets, etc).
- Install, update, and troubleshoot Windows & Linux operating systems
- Maintain accurate IT asset inventory and handle device assignment/return
.Employee IT Support
- Provide on-site and remote support for hardware, software, VPN, and connectivity issues.
- Assist with user onboarding/offboarding (account setup, access rights, email, etc.)
- Support basic network troubleshooting within office premises
Security & Systems Management
- Manage Firewall rules, MDM / endpoint security systems, and Zero Trust Network Access (ZTNA) tools.
- Monitor system alerts, escalate incidents, and support internal security compliance
Vendor & Coordination
- Coordinate with local vendors for hardware procurement, servicing, and AMC
- Manage repairs, warranty claims, and ensure timely follow-up
Documentation
- Maintain SOP documentation for IT processes
- Log incidents, asset assignments, and maintain clear support records
Must-Have-Requirements
- 1–3 years of experience in IT Support / IT Administration role
- Strong knowledge of Windows and basic Linux administration
- Hands-on experience with laptops/peripheral troubleshooting and networking basics
- Google Workspace (GWS) admin skills — user provisioning, groups, access policies
- Experience managing Firewall / MDM / Endpoint Security / ZTNA tools
- Ability to communicate clearly with non-technical users
- Language: Fluent in English conversational in Hindi/Kannada
Nice-to-have-Requirements:
- Basic scripting abilities (PowerShell or Bash)
- Familiarity with ISO27001 or other IT security compliance environments
- Experience documenting SOPs or IT workflows
- Ability to independently manage vendor follow-ups and negotiatio
