We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organisation. The ideal candidate will ensure the smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets.
Responsibilities
- Maintain and update IT asset inventory (laptops, desktops, network devices, software licenses, and peripherals).
- Track the entire asset lifecycle, procurement, allocation, movement, maintenance, and decommissioning.
- Coordinate with procurement and finance teams for asset tagging, disposal, and audits.
- Conduct regular physical verification and reconciliation of IT assets.
- Prepare and share periodic inventory and compliance reports.
- Manage and monitor all devices using MDM (Mobile Device Management) solutions.
- Deploy and enforce security policies, software updates, and compliance checks through MDM.
- Administer and monitor antivirus solutions, ensuring all endpoints are updated and secure.
- Assist in vulnerability management, patch compliance, and endpoint protection audits.
- VPN Management, Sophos Firewall basic understanding(Good to have)
- Provide Level 1 and Level 2 desktop support to end-users (Windows, macOS, and basic Linux systems).
- Perform installation, configuration, and upgrades of OS, software, and drivers.
- Troubleshoot hardware, network, and software-related issues promptly.
- Support users in resolving common IT issues (printer, email, VPN, connectivity, etc. ).
- Escalate critical incidents to relevant teams and follow up until resolution.
- Ensure compliance with IT security, data protection, and audit requirements.
- Maintain documentation for all IT assets, user devices, and software installations.
- Support IT policy implementation and adherence across teams.
- Participate in internal and external IT audits.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2-4 years of experience in IT support and asset management.
- Good understanding of MDM tools, antivirus solutions, and IT compliance frameworks.
- Hands-on experience with Windows, Linux, macOS, and common business applications.
- Strong troubleshooting, analytical, and communication skills.
- Ability to work independently and manage multiple priorities.
- Experience with ticketing systems (e. g., Jira, Freshservice, or ServiceNow).
- Familiarity with Active Directory and user management.
- Basic understanding of networking (LAN/Wi-Fi, IP configuration, VPN).
- Knowledge of ITIL processes (Incident, Change, and Asset Management).
This job was posted by Parvinder Kaur from Snapmint.
