Job Title:IT Admin Email Marketing Support
Location:Mumbai
Department:IT / Marketing Technology
Shift Timings: 12 pm - 9 pm
Notice Period: Upto 30 days
Job Summary
We are seeking a highly experienced IT Administrator with a strong background in managing IT infrastructure and supporting email marketing platforms. The ideal candidate will possess deep technical expertise, excellent troubleshooting skills, and a collaborative mindset to work closely with marketing teams. Microsoft certifications, particularly in Microsoft 365, are required to ensure proficiency in managing enterprise-level systems and services.
Key Responsibilities
IT Administration
- Manage and maintain enterprise IT infrastructure including servers, networks, and user systems.
- Provide advanced technical support across hardware, software, and connectivity issues.
- Implement system upgrades, patches, and security protocols.
- Ensure data backup, recovery, and cybersecurity measures are robust and compliant.
- Maintain detailed documentation of IT systems, configurations, and procedures.
Email Marketing IT Support
- Support marketing teams with configuration, integration, and troubleshooting of email marketing platforms (e.g., Mailchimp, HubSpot, Salesforce Marketing Cloud).
- Manage domain authentication protocols (SPF, DKIM, DMARC) to ensure high deliverability and compliance.
- Assist in managing subscriber databases, segmentation, and automation workflows.
- Monitor campaign performance and resolve technical issues.
- Collaborate with marketing and analytics teams to ensure accurate tracking and reporting.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 6+ years of experiencein IT administration, with3+ yearsspecifically supporting email marketing platforms.
- Strong understanding of email protocols, DNS management, and marketing automation tools.
- Proficiency in Windows/Linux systems, networking, and cloud services (e.g., Microsoft 365, Azure).
- Excellent analytical, communication, and documentation skills.
Required Certifications
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Modern Desktop Administrator Associate
Additional certifications such as CompTIA Security+, Cisco CCNA, or Google Workspace Admin are a plus.
Preferred Skills
- Experience with CRM systems and marketing analytics tools.
- Familiarity with HTML/CSS for email template troubleshooting.
- Knowledge of cybersecurity best practices.
- Ability to work cross-functionally and manage multiple priorities.
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