IT Admin

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Role: IT Admin

Work Location: Surat

Experience: 2–3 Years

Function: IT Operations

The IT Admin will play an important role in maintaining the organization's IT infrastructure, ensuring system security, minimizing technical disruptions, and providing timely technical assistance to employees.

You will:

• Ensure Smooth IT Operations by maintaining reliable systems, hardware, software, and network infrastructure.

• Minimize Technical Downtime by proactively identifying issues and providing timely troubleshooting and support.

• Strengthen IT Security by maintaining access controls, implementing security practices, and ensuring proper system management.

• Optimize IT Asset Management by efficiently tracking, maintaining, and allocating company hardware and software.

• Enhance Employee Productivity by providing timely technical assistance and ensuring employees have the necessary IT resources to perform their work efficiently

Key Responsibilities:

1. IT Infrastructure & System Management

• Manage and maintain company hardware, software, laptops, desktops, printers, and other IT equipment. • Ensure the smooth functioning of IT infrastructure and troubleshoot technical issues.

• Install, configure, and maintain operating systems, applications, and essential software.

• Monitor system performance and coordinate upgrades and maintenance when required.

2. Technical Support & Troubleshooting

• Provide first-level technical support to employees for hardware, software, network, and system-related issues.

• Diagnose and resolve technical problems in a timely and efficient manner.

• Assist employees with system setup, email configuration, access permissions, and other IT-related requirements.

• Coordinate with external vendors or service providers for issues requiring specialized technical assistance.

3. IT Asset & Inventory Management

• Maintain an updated inventory of company IT assets, including laptops, desktops, accessories, and other equipment.

• Manage IT asset allocation, tracking, maintenance, and recovery during employee onboarding and offboarding.

• Ensure proper documentation of IT assets, warranty details, repairs, and replacements.

• Coordinate with the HR team to ensure employees receive the required IT equipment and access on time.

4. Network & Security Management

• Assist in maintaining office networks, Wi-Fi connectivity, routers, switches, and other networking equipment.

• Monitor system security and ensure compliance with internal IT policies.

• Manage user accounts, access permissions, and password-related requests.

• Support regular data backups, antivirus updates, and basic security measures to protect company systems.

5. IT Operations & Coordination

• Coordinate with internal departments to understand and resolve their IT requirements.

• Maintain records of IT support requests, troubleshooting activities, and issue resolutions.

• Assist in IT procurement, vendor coordination, and maintenance activities.

• Support the implementation of new IT tools, systems, and processes to improve operational efficiency

Core Skills

• Good understanding of computer hardware, software installation, and troubleshooting.

• Basic knowledge of Windows operating systems and common business applications.

• Understanding networking concepts, including LAN, Wi-Fi, routers, and connectivity troubleshooting.

• Knowledge of IT asset management, system maintenance, and technical support.

• Familiarity with user account management, access control, and basic IT security practices.

Functional Strengths

• Strong analytical and problem-solving abilities.

• Good communication and interpersonal skills.

• Ability to manage multiple IT support requests and prioritize tasks.

• Proactive approach to identifying and resolving technical issues.

• Strong organizational skills and attention to detail