About Company
HARDCASTLE AGROTECH SOLUTIONS PVT.LTD ( MAP MY CROP)
Role Overview
We are looking for a hands-on IT Administrator & Support Engineer to manage end-user IT operations, infrastructure support, access control, and basic security hygiene. The role requires strong troubleshooting skills, ownership mindset, and the ability to support employees across multiple teams in a fast-paced environment.
You will be responsible for ensuring smooth day-to-day IT operations, secure access management, and timely resolution of hardware, software, and network issues.
Key Responsibilities
IT Operations & End-User Support
- Provide L1/L2 support for laptops, desktops, peripherals, printers, and mobile devices
- Troubleshoot OS-level issues (Windows, macOS, Linux basics)
- Support common business applications (email, browsers, VPNs, collaboration tools)
- Handle IT onboarding and offboarding for employees
- Maintain asset inventory (laptops, accessories, licenses)
Systems & Access Management
- Manage user accounts, permissions, and role-based access across tools and systems
- Administer email systems, file-sharing tools, and collaboration platforms
- Handle password resets, MFA setup, and access audits
- Ensure proper segregation of access based on role and team
Network & Infrastructure Support
- Basic troubleshooting of LAN, Wi-Fi, VPN, and connectivity issues
- Coordinate with ISPs and vendors for network and hardware issues
- Monitor system health and report potential risks proactively
Security & Compliance Support
- Enforce basic IT security practices (device encryption, antivirus, patching)
- Assist in endpoint security management and vulnerability remediation
- Support audits by providing access logs, asset data, and configurations
- Educate users on security best practices (phishing, data handling)
Vendor & License Management
- Coordinate with hardware and software vendors
- Track renewals for licenses, domains, SSLs, and subscriptions
- Ensure cost-effective procurement and usage
Documentation & Process Improvement
- Maintain IT SOPs, troubleshooting guides, and onboarding checklists
- Identify recurring issues and propose automation or process improvements
- Support scaling of IT operations as the organization grows
Required Skills & Qualifications
Technical Skills
- Strong knowledge of Windows & macOS administration
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Familiarity with endpoint management and security tools
- Experience supporting SaaS tools and internal applications
Soft Skills
- Strong problem-solving and debugging mindset
- Clear communication with technical and non-technical users
- Ability to prioritize issues and manage multiple requests
- Ownership-driven and proactive approach
Skills: it operations,security,basic,it,operations,access,skills,troubleshooting,collaboration
