Job Description
THE WORK: Join us in creating a vibrant environment where your contributions will shine! You will have the opportunity to perform independently and become a Subject Matter Expert while actively participating in discussions and contributing to solutions for work-related challenges. Your expertise in Service Desk Management will be invaluable as you engage with various stakeholders. We are excited to see how you can make a difference in our organization!
Monitor and ensure the availability of production systems.
Drive the resolution of incidents and outages effectively.
Facilitate the restoration of services in the production environment.
Establish and maintain disaster recovery procedures.
Support data retention practices to ensure compliance.
HERE'S WHAT YOU WILL NEED:
Beginner proficiency in Service Desk Management.
A minimum of 1 year of experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE:
Intermediate proficiency in Incident Management.
Intermediate proficiency in Problem Management.
Advanced proficiency in Communication Skills.
Advanced proficiency in Customer Service.
Expert proficiency in Technical Troubleshooting.
