iSeries Storage Support Specialist

Responsibilities :

• Administer and support IBM i (AS/400) systems to ensure high availability and performance.
• Monitor storage utilization and perform capacity planning and storage allocation.
• Perform backup, recovery, and restore operations using BRMS and enterprise backup solutions.
• Install and apply PTFs, perform system upgrades, and execute IPL activities.
• Monitor system health, analyze performance and implement performance tuning recommendations.
• Troubleshoot hardware, storage, operating system and application-related issues.
• Manage user profiles, system security and access permissions.
• Support High Availability (HA) and Disaster Recovery (DR) environments and participate in DR testing.
• Respond to incidents, perform root cause analysis (RCA), and implement preventive actions.
• Handle incident, problem, and change management activities in accordance with ITIL processes.
• Work with infrastructure, storage, network, and application teams to resolve complex technical issues.
• Maintain system documentation, operational procedures, and support knowledge base articles.
• Provide 24×7 production support and participate in on-call rotations as required.
• Ensure compliance with organizational security policies, backup standards, and service level agreements (SLAs).