At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.
This Position reports to:
IS Service Owner for Integration Platforms
Your Role And Responsibilities
An Operations Manager's role becomes highly critical because they must coordinate crossfunctional teams, manage crises, and ensure smooth service delivery under pressure. They balance resources, customer expectations, and operational risks while maintaining process discipline With high visibility and accountability, even small failures can create major business impactmaking the role central to organizational stability and success.
The work model for the role is:
Hybrid
This role is contributing to the
Core IS Integration and Orchestration Function in
ABB Global. Main stakeholders are:
- Business Area IS Manager
- Division IS Manager
- Country IS Manager
- Business IS Operation Managers
- Solution/lead/Enterprise Architect
- Application Managers
- Integration Owners
- IT Domain Owner
- IT Domain Service Owner
- Third party users
You will be mainly accountable for:
- Fulfilling the service requests in the agreed Service Level Agreements (SLAs) and collaborating with IS Service Owner to define the domain service catalog.
- Reviewing SLAs and corresponding service monitoring and controlling metrics to identify rightsizing opportunities.
- Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and following up on potential improvement opportunities.
- Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation).
- Ensure stable, secure, highperformance MuleSoft platform operations while managing deployments, incidents, and API governance.
- Drive crossteam collaboration, proactive monitoring, and continuous improvement to maintain seamless integration delivery.
Qualifications For The Role
- Bachelor or Master's degree in information management, computer systems, business engineering or similar
- Fluent spoken and written English
- Cultural awareness and the ability to work in a complex, multicultural and global teams
- Experience of IS business performance and requirements management
- ITIL 4 foundation certification is a must
- Other ITIL professional certifications, Six Sigma, AGILE desired
- Experience on Mulesoft will be a plus
We value people from different backgrounds. Could this be your story Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
