Job Description:
- We are looking for an IoT and Edge to Cloud Connectivity Support Engineer with hands on experience supporting IoT applications connected devices gateways messaging protocols and edge to cloud integrations
- The role will focus on monitoring and troubleshooting IoT device connectivity MQTT HTTP REST AMQP telemetry pipelines edge gateways cloud integrations and production incidents
- The ideal candidate should have strong knowledge of IoT architectures messaging protocols Linux networking APIs and application support
Key Responsibilities:
- Provide production support for IoT applications connected devices gateways and edge to cloud solutions
- Monitor device connectivity message delivery telemetry flow gateway health cloud ingestion and application performance
- Troubleshoot connectivity issues involving MQTT HTTP REST AMQP TCP IP APIs certificates and network configurations
- Investigate device disconnections delayed messages failed telemetry authentication errors and integration failures
- Support communication between IoT devices edge gateways cloud platforms and downstream applications
- Analyze logs alerts message queues API responses and device or gateway diagnostics
- Perform incident resolution root cause analysis problem management and preventive action tracking
- Support device registration provisioning authentication certificate management configuration and firmware update processes
- Work with development cloud network security hardware and platform teams to resolve production issues
- Create and maintain support documentation runbooks standard operating procedures and knowledge base articles
- Participate in deployments releases change management service reviews and operational readiness activities
- Automate repetitive monitoring validation troubleshooting and support tasks where applicable
- Ensure the reliability security scalability and availability of IoT connectivity solutions
Technical Requirements:
- 4 7 years of experience in IoT application support cloud support integration support or production support
- Strong knowledge of MQTT HTTP REST and AMQP protocols
- Experience with IoT device connectivity edge gateways telemetry and edge to cloud communication
- Understanding of IoT architecture covering devices gateways messaging cloud ingestion APIs and applications
- Experience troubleshooting network protocol API authentication certificate and message delivery issues
- Working knowledge of Linux log analysis networking REST APIs JSON and security fundamentals
- Scripting or programming experience in Python Java Node
- js C or C
- Experience in incident management problem management root cause analysis and production support
- Strong analytical troubleshooting communication and documentation skills
Preferred Skills:
Domain->IOT->IOT-ALL,Technology->IOT Platform->Nia based IOT Platform
