Key Responsibilities:
- Lead and mentor the Endpoint team, providing direction, technical guidance, and career development support.
- Testing and validating updates for both Windows and MAC before the release to the business.
- Oversee the configuration, administration, and management of Mac, Windows, iOS, and Android endpoint devices using industry-standard management tools (Intune, SCCM, etc.).
- Design and implement hardware and device management standards, ensuring alignment with the organization's security policies and operational needs.
- Collaborate with cross-functional teams to ensure endpoint systems are optimized for security, performance, and scalability.
- Manage escalations from the EUC (End User Computing) team and provide final-tier technical support for complex hardware and application issues.
- Drive process improvements, research new technologies, and implement initiatives to enhance the end-user experience and overall efficiency of the endpoint environment.
- Lead the development and maintenance of technical documentation, standard operating procedures, and knowledge base resources.
- Ensure compliance with organizational security policies by implementing and maintaining best practices in device and endpoint management.
- Manage software distribution, application management, OS patching, firmware updates, and antivirus/malware protections.
- Ensure the team follows ITIL frameworks and service management processes, contributing to change and release management in enterprise environments.
- Lead endpoint system security initiatives, managing device compliance and configuration profiles, and ensuring devices meet corporate security standards.
- Manage vendor relationships and third-party service providers related to endpoint management and software distribution.
- Conduct regular performance reviews, setting goals and objectives for team members and providing training opportunities to enhance their technical expertise.
Technical Qualifications:
- 7+ years of experience in endpoint management, including hands-on expertise with Microsoft Intune, SCCM, and scripting languages (PowerShell, shell, KQL).
- Certification in Microsoft MD-102: Endpoint Administrator or equivalent
- Strong experience with Azure AD, hybrid environments, and integration scenarios, including Azure AD Connect Synchronization, Federated/Managed Domains, and password synchronization solutions.
- In-depth experience in OS deployment, device packaging, and software distribution, with a focus on M365 and other enterprise services.
- Expertise in managing Group Policy Objects (GPO), device configuration, and compliance profiles.
- Experience with automated patch management and configuration management tools.
- Knowledge of ITIL processes and IT service management frameworks.
- Proven ability to design and implement secure endpoint management standards across multiple platforms (Windows, macOS, iOS, Android).
- Strong understanding of endpoint security solutions, including antivirus, anti-malware, and remote monitoring tools.
- Experience in a leadership or supervisory role, with demonstrated ability to lead and motivate a technical team.
- Leadership & Soft Skills:
- Strong leadership skills with experience in managing and developing a technical team.
- Excellent communication and interpersonal skills, capable of effectively conveying IT policies and strategies to technical and non-technical audiences.
- Ability to work under pressure, prioritize multiple tasks, and meet deadlines.
- Demonstrated strategic thinking in solving complex technical challenges and providing innovative solutions.
- Strong collaboration skills, working across multiple regions, sectors, and teams.
- Self-starter with initiative and a proactive approach to problem-solving.
- Preferred Qualifications:
- Experience in managing cross-functional projects or initiatives in an enterprise environment.
