Interternational Chat Process

Dear Candidate ,

Hope this mail finds you in good health and spirit!!

I am Shivani Chaturvedi from Artech Infosystems Pvt Ltd, hiring for Capgemini -KOLKATA

Note: Please share your Selfie with Pan

And fill below Details.

1. Currently Working: Yes/ No
2. If Yes, Reason for Job Change:
3. If Not Working, Reason for leaving last job:
4. Ready to work on Artech Infosystems Payroll:
5. Total Experience/ Relevant Experience:
6. Education Details: 10+2+3 (Full time or distance):
7. Flexible for rotational shifts:
8. Availability for interviews (Virtual and F2F):
9. Current Location/Base Location:
10. Open for Relocation: (Yes/ No):
11. If Yes for Relocation, any specific reason to relocate to specific city:
12. Preferred Locations (Top 3):
13. Current CTC:
14. Expected CTC :
15. Official Notice Period/Scope of negotiation / Last working was :
16. Any Offers in Pipeline:
17. Alternate/Emergency contact number:
18. References from Past employment/Any Colleague (Mandatory) :
19. PAN Card Number (Soft Copy to be attached in GEM in Attachments)

Position Name: International Chat Process

Client: Capgemini

Payroll – Artech

5 Days Working

Budget - 2.7 LPA ( 172500 in- hand )

Grade – A2 (0-4 Years)

Location – Kolkata/ Noida

Shift- Night shift (Work from office )

Note- Candidate would be Joining after complete BGV Done

Note- Candidate should have work experience in US Voice Process and it should be there in their resume

• Minimum (6 Months) or Fresher experience navigating multiple/concurrent digital chat interactions.
• Prior digital/call center experience preferred.
• Familiarity with Microsoft Office applications.
• Must possess excellent written and oral communication, listening, and comprehension skills.
• Typing Speed 30 WPM with 94% accuracy
• Must possess effective time management and organizational skills.
• Stellar customer service skills and the ability to de-escalate customer frustration.
• Superior problem-solving skills and the ability to work independently and objectively.
• Dedication to the customer experience with the ability to build and maintain strong relationships.
• Team oriented and self-motivated.

Required Skills & Qualifications:

• Bachelor's degree or equivalent.
• 0–4 years of experience in chat process for US clients.
• Open to Work from Office
• Excellent verbal communication and interpersonal skills.
• Familiarity with CRM tools and call centre software.
• Open to work night shifts and adapt to US time zones.
• Goal-oriented with a positive attitude and strong work ethic.

Knowledge of US culture and customer behaviour

Interested can share cv at [Confidential Information] or can call me at 9193549698 .

Please feel free to get back to us in case of any queries. Thanks.

Thanks & Regards,

Shivani Chaturvedi

(Sr HR - Staffing)

+91-9193549698

E-mail : [HIDDEN TEXT]