International voice

Role & responsibilities

• Any graduate from Govt. recognized universities

• 10+2+3 Diploma Holder (equivalent to Graduation) from Govt. recognized universities

• Good customer service skill with command on written communication skills

• Basic technical knowledge of Computers, peripherals like Modem, Windows operating systems, Internet connectivity, Email software, Browser software.

• Ability to multi-task in usage of different applications and tools • Typing speed of (30 to 45 words per minute)

• 10+2 Under-graduates with minimum 6 months prior International call center experience preferred

• 10+2 Under-graduates with minimum 6 months prior any industry experience acceptable

• Trainer score of 4,3,3,3

• Other criteria as decided by Business - defined in Silverback Hiring Criteria document

• Prior international call center work experience preferred • Non-call center work experience would be irrelevant

Preferred candidate profile

who is willing to work in Night Shifts

who have minimum 6 months of experience in International voice process

Candidate with Excellent communication skills