Description
We are seeking enthusiastic candidates for the position of International Voice Process. This role is ideal for freshers/entry-level candidates looking to start their careers in the BPO industry and develop their communication and customer service skills.
Responsibilities
- Handle inbound and outbound calls for international clients.
- Provide excellent customer service and support to ensure customer satisfaction.
- Resolve customer inquiries and issues efficiently and effectively.
- Document and track customer interactions in the CRM system.
- Collaborate with team members to improve processes and service delivery.
- Maintain knowledge of products and services to provide accurate information to customers.
Skills and Qualifications
- Strong verbal communication skills in English and additional languages are a plus.
- Proficiency in using computers and familiar with CRM software.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Strong problem-solving skills and attention to detail.
- Customer-centric attitude with a focus on providing high-quality service.
- Flexibility to work in shifts as required.
