We are looking for energetic and empathetic individuals. In this role, you will be the primary point of contact for our customers, turning challenges into positive experiences and upholding reputation for Customer Obsession. If you have excellent English fluency, a knack for problem-solving, and a desire to grow within a global tech leader, we want to hear from you!
Experience: Fresher & Experience at least 6 MontBPO
Qualification: 10+2/Graduation/ Diploma 3+1
Key Responsibilities
- Voice Support: Professionally handle incoming calls from UK customers regarding order tracking, refunds, cancellations, and account issues.
- Problem Solving: Identify customer needs, investigate the root cause of issues, and provide First Call Resolution (FCR).
- Quality Standards: Maintain a high level of professionalism while adhering to Amazon's global quality standards and performance metrics (CSAT, AHT, and Quality Scores).
- Documentation: Accurately log interaction details in the internal CRM and follow up on pending cases where necessary.
- Escalation Management: Recognize when a situation requires higher-level intervention and route cases to the appropriate department effectively.
