International voice process & Technical Support

Key Responsibilities:

• Answer inbound customer calls from international clients.
• Troubleshoot basic technical issues related to software, hardware, applications, or network connectivity.
• Guide customers through step-by-step resolutions over the phone.
• Escalate unresolved issues to the next level of support or specialized team.
• Log customer interactions and resolutions in the CRM/ticketing system.
• Maintain call quality, professionalism, and high customer satisfaction scores.

Eligibility Criteria:

• Education: Any graduate (Engineering, BCA, BSc IT preferred for tech roles)

Experience:

• Freshers with good communication and basic tech knowledge are welcome
• 13 years of experience in international voice or tech support preferred

Technical Skills:

• Basic understanding of OS (Windows/Mac), networking, applications, browsers, etc.
• Ability to perform basic system diagnostics and provide first-level support

Language:

• Excellent English communication skills with a neutral or US/UK accent
• Strong listening and customer handling skills

Preferred Skills (Good to Have):

• Experience with ticketing tools (Zendesk, ServiceNow, Freshdesk, etc.)
• Knowledge of remote desktop tools or helpdesk platforms
• Exposure to ITIL practices or A+ / N+ certifications