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TECH MAHINDRA - HIRING FOR INTERNATIONAL VOICE AND CHAT
PROCESS
Key Responsibilities:
- Voice and chat process
- Provide excellent customer service to clients across different time zones
- Resolve customer queries effectively and efficiently
- Demonstrate strong communication and interpersonal skills
LOCATION : Mumbai
NOTE- ONLY MUMBAI CANDIDATES CAN APPLY
Eligibility:
-Graduate/Undergraduate degree
- Freshers with excellent communication skills can apply (no prior experience required)
- Candidates with 0-12 months of international voice process experience are also welcome to Apply
- For chat (minimum 6 months experience required in chat)
Selection Process:
-HR Interview
- VNA (Voice and Accent) Assessment
- Ops Interview
Shift Requirements:
- Candidates should be comfortable working rotational shifts 24*7
Perks and Benefits:
- One-way cab facility (for addresses within designated boundaries)
- Quick onboarding process
- Competitive benefits package
Apply now:
CONTACT: 9767084031 - HR Disha
12th Class (XII)
Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).
Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.
Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).
With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.
Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.
Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.
Job ID: 148417391
Skills:
International Bpo, Voice Agent, inbound bpo, Voice Process
Skills:
Customer Support, Voice Process, international calling, Communication Skills, crm software, Bpo Operations
Skills:
Good Communicationskills, Inbound Calling, Inbound Process, Blended Process, Voice Process, Voice support, Inbound Voice Process, Night Shift, Us Process, International Call
Skills:
Customer Service, Customer Handling, International Voice, International Bpo, Fluent English Speaking, international calling
Skills:
International Bpo, Customer Service, Us Process, Customer Care
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