international voice process

Tech Mahindra Limited

Mumbai

1-3 Years

2.5 - 4.5 LPA

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Job Description

Description

We are seeking a skilled individual for the position of International Voice Process to join our dynamic team in India. The ideal candidate will be responsible for providing exceptional customer service to our international clients through effective communication and problem resolution.

Responsibilities

Handle inbound and outbound calls for international clients
Provide excellent customer service and support
Resolve customer queries and issues in a timely manner
Maintain accurate records of customer interactions
Work collaboratively with team members to achieve service goals
Follow scripts and guidelines while communicating with customers
Escalate issues to appropriate departments when necessary

Skills and Qualifications

1-3 years of experience in a voice process, preferably in an international setting
Excellent communication skills in English (both verbal and written)
Strong listening skills to understand customer needs
Ability to work in a fast-paced environment
Proficient in using computers and relevant software
Strong problem-solving skills
Ability to work in flexible shifts
Experience in customer service or call center environment is a plus

connect - 8691061171 -Swati Singh

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About Company

Tech Mahindra Limited

Tech Mahindra is part of the US $15.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra helps companies innovate and transform by leveraging its unique insights, differentiated services and flexible partnering models. This has helped customers reduce operating costs, generate new revenue streams and gain competitive advantage. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra's capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing.

Tech Mahindra's solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting).

With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 40,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified.

Job ID: 145199947