International Voice Process

Description

We are seeking motivated candidates for the position of International Voice Process. This role involves managing customer interactions through voice calls, providing support and solutions to enhance customer experience.

Responsibilities

• Handle incoming and outgoing international voice calls from clients and customers.
• Resolve customer queries and provide information regarding products and services.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Document call details and customer interactions accurately in the system.
• Collaborate with team members to improve processes and service delivery.

Skills and Qualifications

• Excellent verbal communication skills in English and preferably one additional language.
• Strong listening and comprehension skills to understand customer needs.
• Proficient in using computer systems and software applications for call management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Problem-solving skills to address and resolve customer issues effectively.
• Flexibility to work in shifts, including evenings and weekends.

Qualification: 12th

Experience: Min 6 months of experience in BPO international voice process

Shift: Night shift,2 rotational off

salary: Max 32K + Incentives (Based on performance)

Process : US Shift

Location: JP Nagar, Bangalore

Age cuts off :32 years

cab: 2 ways

Immediate joiners required

Interested candidates send your updated resume to this what's app number: 8838559646

Email id: [Confidential Information]