Handle incoming and outgoing customer interactions via voice, chat, and email.
Resolve customer queries accurately within defined SLAs.
Document interactions correctly in CRM/ticketing systems.
Adhere to schedule, quality standards, and information security policies.
Meet individual and team performance benchmarks defined by the process.
Participate in training, calibrations, and continuous improvement initiatives.Required Experience & Skills 1-4 years of experience in Contact Center / BPO operationsShift RequirementsWillingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work From Office
