International Voice Process in KPO

Devploy Technologies

Pune

1-6 Years

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Posted 9 days ago
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Job Description

Responsibilities

Handle inbound/outbound customer calls regarding product/service inquiries and issues
Provide accurate information and assistance to customers
Resolve customer complaints and escalations in a professional manner
Maintain customer records and update information in the system
Identify and escalate priority issues to the appropriate team
Achieve individual and team targets for customer satisfaction and productivity
Follow company policies and procedures
Adhere to quality standards and call center metrics

Qualifications

Excellent verbal and written communication skills in English
Strong customer service orientation
Ability to empathize with customers and provide appropriate solutions
Good problem-solving skills
Ability to work in a fast-paced and target-driven environment
Basic computer knowledge and typing skills
Flexibility to work in shifts, including weekends and holidays

More Info

Job Type:

Permanent Job

Industry:

Analytics

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Nationality:

India

About Company

Devploy Technologies

We are Devploy, an innovative Edtech startup revolutionizing the world of freelancing by providing comprehensive workshops, webinars, and courses centered around development, deployment, cybersecurity, and computer science. Our primary goal is to equip individuals with the necessary skills and knowledge to excel in the world of freelancing and unlock a world of opportunities.

Education for the Future:

At Devploy, we believe that continuous learning is the key to success. Our expert instructors, who are industry leaders, bring their wealth of knowledge and experience to deliver cutting-edge content. Through our interactive and engaging sessions, we bridge the gap between theoretical concepts and real-world applications, enabling our learners to thrive in today's competitive freelance landscape.

Embracing Cybersecurity:

In an increasingly digital world, cybersecurity has become paramount. We understand the importance of protecting sensitive information and ensuring safe practices. Our dedicated courses on cybersecurity empower individuals with the skills and best practices needed to safeguard their digital assets, providing a solid foundation for a successful freelance career.

Fostering Innovation:

Devploy is committed to promoting creativity and innovation. We encourage our learners to think outside the box and embrace the latest technological advancements. Our workshops and webinars cover a wide range of topics, from app development to cloud computing, giving participants the tools they need to bring their ideas to life.

Global Networking Opportunities:

We recognize the significance of building a strong professional network in the freelance industry.

Through our events and courses, participants have the chance to connect with like-minded individuals, industry experts, and potential clients.