International Voice Process (Hiring for MNC)

Working Hours:  Shift will be in any of United States of America time zones

Working days : Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Overall, Purpose of Job

•           Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.

•           Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats

•           Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

•           Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

•           Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool

•           Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes

•           Walk customers/ Provide navigational support on self service portal

•           Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines

•           Place outbound calls to customers when required in line with Client / Company guidelines

•           Work productively whilst maintaining exceptional call/data quality standards in line with targets

•           Contribute to the team through open and regular communication with peers / supervisors

•           Adhere to all company or departmental policies and procedures (personnel and operational)

•           Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process

•           Maintain regular and punctual attendance in line with company policies and procedures

•           Minimise customer complaints and escalations by providing exceptional service and call control

Mumbai, Pune and Bengaluru.

Call HR - 8553259527

Freshers are also welcome.

2 way cab facility