ob Summary
We are seeking energetic and target-driven professionals for the role of International Inbound Voice Sales Executive. The candidate will handle inbound calls from international customers, understand their requirements, promote relevant products/services, and convert inquiries into successful sales. The ideal candidate should possess excellent communication skills, a sales-oriented mindset, and the ability to meet performance targets in a fast-paced environment.
Key Responsibilities
- Handle inbound calls from international customers professionally and efficiently.
- Understand customer requirements and recommend suitable products or services.
- Build rapport with customers and deliver an exceptional customer experience.
- Convert inquiries into sales while achieving individual and team revenue targets.
- Explain product features, pricing, benefits, and promotions clearly.
- Address customer questions, concerns, and objections effectively.
- Maintain accurate records of customer interactions in CRM systems.
- Follow company sales processes and quality standards.
- Upsell and cross-sell products/services wherever applicable.
- Stay updated on product knowledge and industry trends.
Key Performance Indicators (KPIs)
- Monthly sales target achievement.
- Conversion rate from inquiries to sales.
- Revenue generated.
- Call quality and customer satisfaction scores.
- Adherence to process and productivity metrics.
Required Qualifications
- Graduate or equivalent qualification.
- 03 years of experience in International Voice Process, BPO Sales, Customer Service, or Tele Sales.
- Freshers with excellent English communication skills may apply.
- Strong verbal communication and active listening skills.
- Ability to work in a target-driven environment.
- Basic computer proficiency and CRM knowledge.
Preferred Skills
- Experience in international inbound sales processes.
- Strong negotiation and persuasion abilities.
- Excellent objection-handling and closing skills.
- Customer-focused approach with a positive attitude.
- Ability to multitask and perform under pressure.
Compensation Benefits
- Fixed Salary + Attractive Incentives.
- Performance-based rewards and recognition.
- Career growth opportunities.
- Training and skill development programs.
- Friendly and professional work environment.
Key Competencies
- Communication Skills
- Sales Negotiation
- Customer Relationship Management
- Problem Solving
- Target Orientation
- Team Collaboration
This job is provided by Shine.com
