International Voice Process Executive

Bootup Computer Private Limited, part of the Bootup Group, specializes in helping businesses streamline their technology goals more efficiently. By offering access to meticulously chosen Rightfit developer teams, we ensure seamless collaborations with excellent deliverables completed on time. Our teams work within your time zone and preferred hours, providing a smooth and personalized experience. We pride ourselves on supporting businesses with top-notch solutions to accomplish their projects effectively and risk-free.

This is a full-time, on-site role for an International Voice Process Executive located in Pune Division. The primary responsibilities include assisting customers through phone calls, resolving queries, addressing concerns, and ensuring customer satisfaction. The role requires efficient communication and collaboration with team members to meet organizational and customer expectations. Executives will also be responsible for maintaining records, adhering to quality metrics, and contributing to process improvement initiatives.

• Exceptional verbal communication, active listening, and customer service skills
• Ability to adapt to different communication styles and cultural contexts while handling international clients
• Strong problem-solving and conflict resolution skills
• Proficiency in multitasking, time management, and working in a high-pressure environment
• Basic computer knowledge, including proficiency in using MS Office and CRM tools
• Willingness to work flexible shifts, including night shifts, to cater to international time zones
• A positive attitude, great teamwork abilities, and a passion for delivering exceptional service
• Previous experience in customer support, call center, or voice process roles is a plus