Job Description

International Voice Process – Customer Support Associate

Job Description

We are hiring Customer Support Associates for an International Voice Process in Kakkanad, Kochi. The role involves handling inbound customer calls, resolving customer queries, and providing basic technical support for Windows PCs, Mac devices, and mobile devices.

Freshers and experienced candidates with excellent English communication skills are welcome to apply.

Responsibilities

Handle inbound international customer calls.
Understand customer concerns and provide appropriate solutions.
Provide basic technical assistance for Windows, Mac, and mobile devices.
Support customers with installation, uninstallation, configuration, and troubleshooting.
Escalate complex or unresolved issues to the relevant team.
Maintain accurate records of customer interactions and resolutions.
Follow company procedures, quality standards, and customer service guidelines.
Ensure a professional and positive customer experience.

Key Skills

International Voice Process
Customer Support
Customer Service
Voice Process
Inbound Calls
Technical Support
Troubleshooting
Windows
Mac
Mobile Support
Excellent English Communication
Problem Solving
Client Handling

Qualifications

Any undergraduate, postgraduate, MBA, or recognized degree.
Freshers and experienced candidates can apply.
Excellent spoken English and communication skills required.
CEFR or Berlitz B2 proficiency preferred.
Basic computer and technical troubleshooting knowledge.
Must be comfortable with rotational and night shifts.
Must be willing to work from the Kakkanad, Kochi office.
Immediate joiners preferred.

Job Details

Location: Kakkanad, Kochi, Kerala

Work Mode: Work from Office

Employment Type: Full-time

Shift: Rotational shifts, primarily night shifts

Salary: ₹19,000 – ₹25,000 per month

Benefits

Health insurance
Cab facility between 6:30 PM and 6:30 AM within a 25 km radius
Professional training and development
Career growth opportunities
Exposure to an international customer support process

Hiring Process

Talent Acquisition Screening
Service Delivery Interview
SHL and Behavioural Assessments
Offer Discussion
Onboarding

All interview rounds will be conducted virtually.

How to Apply

Send your updated resume to: [HIDDEN TEXT]

Contact: +91 9544316657

Email Subject: Application for International Voice Process – Kochi

Spotlight

Office cab/shuttle, Rewards & recognition, Health insurance

Education

Master of Public Administration (MPA), Bachelor of Applied Science (BAS), Master of Library & Information Science (MLIS), Bachelor of Elementary Education (B.El.Ed), Bachelor of Tourism Management(BTM), Masters in Medical Science and Technology (MMST), Master of Communication, Master of Real Estate Development, Masters in Communications Disorders (MCD), Master of Fine Arts (MFA), Master of Professional Accountancy (MPA), Master of Technical & Professional Communication, Bachelor of Journalism & Mass Communication (BJMC), Master of Journalism & Mass Communication (MJMC), Bachelor of Fine Arts (B.F.A), Bachelor of Arts (B.A), Master OF Business Administration (M.B.A), Masters in Arts (M.A), Bachelor of Computer Science (BCS), Bachelor of Commerce (B.Com), Bachelor of Business Administration (B.B.A), Bachelor of Science (B.Sc), Master of Commerce (M.Com), Master of Computer Science (MCS), Bachelor in Management Studies (B.M.S.), Executive Master OF Business Administration (E.M.B.A)