International Voice Process Customer Support

Ghrs Training

Pune

0-2 Years

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Posted a month ago
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Job Description

Key Responsibilities:

Handle inbound calls and resolve customer inquiries in a timely and professional manner
Provide accurate and complete information regarding products, services, and company policies
Resolve customer complaints, issues, and inquiries with a high level of professionalism
Maintain detailed records of customer interactions, feedback, and resolutions in the system
Meet established customer service targets, including KPIs such as AHT (Average Handling Time), CSAT (Customer Satisfaction), and First Call Resolution (FCR)
Provide guidance on product features, technical issues, and billing queries
Escalate complex or unresolved issues to higher-level support teams
Adhere to company policies, procedures, and customer service protocols
Continuously improve knowledge of products and services to provide the best possible support
Collaborate with cross-functional teams to ensure seamless service delivery

More Info

Job Type:

Permanent Job

Industry:

Training

Role:

Customer Service Executive (Voice)

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Ghrs Training

At GHRS Training LLP, we are dedicated to empowering individuals with the skills that matter in today’s dynamic job market. As the training arm of Genesis HRS, we bring our deep industry knowledge and recruitment expertise to design practical, market-driven training programs. We specialize in preparing freshers and early-career professionals for successful careers through hands-on learning in recruitment, HR operations, and other high-demand domains. Our vision is to evolve into a multi-skill training hub, offering specialized programs tailored to current and emerging industry needs.

Job ID: 121110543

Jobs by Skill - IT