International Voice Process Customer Service

WE'RE HIRING | International Voice Process – Customer Service

We are looking for customer-focused professionals with excellent English communication skills and experience in international voice support to join our team in Bangalore and Pune.

Locations: Bangalore / Pune

Experience: 1+ year of relevant International Voice Process experience

Maximum CTC: Up to 5.5 LPA

Work Mode: 100% Work From Office

Shift: US shifts / 24×7 rotational shifts, including nights and weekends

Notice Period: Immediate joiners only

Key Responsibilities

• Handle inbound international customer calls professionally.
• Resolve customer queries and provide effective solutions.
• Maintain high standards of customer satisfaction and service quality.
• Communicate confidently in English with customers from diverse backgrounds.
• Document customer interactions accurately in CRM systems.
• Follow process guidelines, SLAs, and quality standards.
• Coordinate with internal teams to resolve escalated issues.

Mandatory Requirements

• Minimum 1 year of relevant International Voice Process experience.
• Inbound calling experience is mandatory.
• Excellent English communication skills with C1 proficiency.
• Comfortable working in US shifts and 24×7 rotational schedules.
• Willingness to work from the office in Bangalore or Pune.
• Immediate joiners only.
• Any graduate with a minimum of 15 years of full-time education (10+2+3).
• Graduation certificate and all original mark sheets must be available for verification and onboarding.
• Willingness to complete mandatory client-specific training and assessments.

Preferred Skills

• Experience in technical support or the telecom domain.
• Strong customer service orientation and interpersonal skills.
• Excellent problem-solving abilities, adaptability, and stress management.

Final compensation will be determined by HR based on relevant experience, current/last-drawn CTC, profile evaluation, and assessment performance.

Interested candidates!

Please share your updated resume or refer suitable profiles.

Email: [Confidential Information]

Contact: 82970 61110

Let's connect with the right talent!

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