International Voice Process - Customer service

Black And White Business Solutions is actively seeking dedicated and enthusiastic individuals for the International Voice Process - Customer Service role. We are looking for candidates with exceptional verbal communication skills in English and a strong commitment to resolving customer queries efficiently within a fast-paced international voice process environment. This position is ideal for immediate joiners who are passionate about delivering outstanding customer satisfaction and maintaining high service quality standards.

Key Skills Required

• Excellent verbal communication in English: Ability to articulate clearly, concisely, and professionally to an international customer base.
• International voice process handling: Demonstrated experience or strong aptitude for managing customer interactions over the phone in a global context.
• Customer query resolution: Proven ability to understand, analyze, and effectively resolve customer issues and concerns.
• Call documentation & CRM usage: Proficiency in accurately logging call details and utilizing Customer Relationship Management (CRM) systems to track interactions.
• Active listening & problem-solving: Capacity to listen attentively to customer needs and apply critical thinking to find effective solutions.
• Ability to handle pressure and high call volumes: Demonstrated resilience and efficiency in a demanding call center environment.
• Basic computer and typing skills: Fundamental computer literacy and efficient typing speed for swift data entry and navigation.

Roles and Responsibilities

• Handle inbound and outbound calls for international customers in a professional and courteous manner, ensuring a positive customer experience from initial contact.
• Resolve customer queries efficiently and ensure high levels of satisfaction by providing accurate information, troubleshooting issues, and offering appropriate solutions.
• Document all interactions accurately in internal systems, maintaining detailed records of customer requests, resolutions, and follow-up actions for future reference and compliance.
• Maintain call quality standards and strictly follow company procedures and guidelines to ensure consistency and excellence in service delivery.
• Escalate complex issues to the appropriate department when necessary, ensuring that challenging problems are addressed by specialized teams in a timely manner.
• Work towards achieving daily/weekly performance targets, contributing to overall team goals and operational efficiency in areas such as call handling time, first call resolution, and customer satisfaction scores.
• Stay updated on products, services, and process changes through continuous learning and training, ensuring up-to-date knowledge to assist customers effectively.
• Collaborate with team members and supervisors for consistent service quality, sharing best practices and contributing to a supportive team environment.

Qualifications

• 10 + 2 OR Graduates

CTC Range

• Upto 3.5 LPA (Based On the Previous CTC)

Notice Period

• Immediate

Contact: Darini HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432490 | WhatsApp: 9591269435 Email: [Confidential Information] | Website: www.blackwhite.in