International voice process

Key Responsibilities:

• Handle inbound and/or outbound customer interactions via voice calls for international clients.
• Provide accurate information, resolve customer queries, and troubleshoot issues efficiently and courteously.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and details accurately in the system.
• Adapt to a fast-paced environment and handle multiple tasks effectively in a blended (voice and non-voice) setting.
• Collaborate with team members to ensure seamless service delivery and meet performance metrics.

Background & Skills:

• Any Graduate or Undergraduate degree.
• Minimum of 6 months of experience in a customer-facing role, preferably within a voice or blended process.
• Excellent English communication skills (verbal and written) to interact effectively with international customers.
• Strong listening and problem-solving abilities.
• Basic computer proficiency and data entry skills.
• Ability to work in a 5-day working week structure.
• Flexibility to work in rotational shifts and offs as per process requirements.