International Voice Process

Roles & Responsibilities:

• Handle inbound and outbound international customer calls
• Resolve customer queries and provide accurate information
• Deliver excellent customer service while meeting quality standards
• Follow communication scripts and procedures where applicable
• Document all call information according to standard operating procedures
• Escalate issues to the appropriate department when necessary
• Meet performance metrics such as call quality, handling time, and customer satisfaction

Why You'll Love Working With Us:

• Competitive salary with performance-based incentives
• Two-way cab facility for night shifts
• Global exposure and international client communication
• Professional and supportive work environment
• Career growth opportunities and internal training programs