International VOICE / NON VOICE Process

Key Responsibilities:

For Voice Process:

• Handle inbound and outbound calls from international customers.
• Provide support for queries related to products, services, orders, billing, or technical issues.
• Maintain professionalism, empathy, and accuracy during all calls.
• Log call details and resolutions in CRM systems.

For Non-Voice Process:

• Respond to customer emails and chat messages efficiently and professionally.
• Resolve queries related to transactions, account status, service requests, etc.
• Follow predefined workflows and templates to ensure clarity and compliance.
• Ensure timely follow-ups and documentation.

Eligibility Criteria:

• Education: Any graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
• Experience: 02 years (Freshers encouraged to apply)
• Communication:
• For Voice: Excellent spoken English with neutral or US/UK accent
• For Non-Voice: Strong written English with good grammar and typing skills
• Typing Speed (Non-Voice): Minimum 3035 WPM with 90%+ accuracy
• Flexibility: Comfortable working in night shifts and rotational week-offs

Key Skills:

• Good interpersonal and problem-solving skills
• Active listening and comprehension abilities
• Ability to multitask and manage time effectively
• Familiarity with tools like Zendesk, Freshdesk, Salesforce, or any CRM is a plus