Job description
Key Responsibilities & What will you need to succeed in this role
- Listen to the call effectively and comprehend the implicit & explicit ask of the customer.
- Able to convince, provide short & long term solutions aligned to the customer's business goals.
- Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome.
- Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement.
- Leverage existing and new relationships with current accounts to grow revenue in strategic product areas.
- Develop and execute a strategic plan for your book of business leveraging the client's various tools and processes for book segmentation and engagement.
- Develop and maintain subject matter expertise on client's marketing solution offerings.
- Be an expert at translating their marketing goals and objectives into actionable strategies on the client's marketing platform.
- Provide updates to the management team on your pipeline and sales forecast objectives and key results.
- Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge.
- International Voice LOB Experience including using of Dialers for OB Calls.
- Exceptional written & verbal communication skills.
- Agility.
- Ability to multitask & Collaborate.
- Customer centricity.
- Objection Handling.
- Stakeholder Management.
Qualifications:
- 0-5 years of overall relevant experience (Sales process experience Mandate).
- UG / Graduate in any field.
- Sales knowledge on social media platforms.
- Skilled using Microsoft Office (Excel, Word, and PowerPoint)or G Suite (Sheets, Docs, and Slides).
- Candidates should be flexible with rostered day offs and working in shifts.
- Salesforce software working knowledge is good to have.
