International voice / Chat process

Responsibilities and Duties:

• The primary responsibilities of a Customer Service specialist would be:
• Handling escalations and complex queries.
• Manage large amounts of incoming and outgoing calls / Emails/ Chats
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Key skills required:

• Proven customer support experience or experience as a client service representative
• Excellent communications skills
• Ability to listen and active problem solving skills
• Good interpersonal skills
• Ability to handle pressure
• Ability to multi-task, prioritize, and manage time effectively