- Posted a month ago
- Over 100 applicants have applied
Job Description
Responsibilities
- Handle inbound and outbound international customer calls with professionalism and empathy.
- Provide prompt and accurate responses to customer queries through voice support.
- Ensure high levels of customer satisfaction by delivering effective solutions.
- Maintain detailed and accurate records of customer interactions.
- Follow communication scripts, guidelines, and policies consistently.
- Meet or exceed performance targets including quality, customer satisfaction, and response time.
- Adapt quickly to process changes and updates.
More Info
Key Skills
Call Center Operations
Inbound & Outbound Support
About Company
CapTalent HR is an end to end HR consulting firm located in Chennai catering to the needs of organisations in India & Globally. We are one of the very few firms equipped to provide comprehensive end-to-end HR services platform to our clients. Given the high cost, legal complexity and administrative burden associated with: >>Recruitment & Staffing, >>Training & Development, >>Payroll & Compensation Management, >>Background Verification/Check >>HR Turnkey Projects >>overall Employee Handling System(HCM/HRMS, Onboarding till Exit Interviews etc.) and other HR functions in India, corporations are increasingly seeking to outsource these functions. Our dynamic team is well specialized and experienced in handling Recruiting, Training & Developing corporate employees according to the needs of the client. Our qualified and brilliantly experienced team helps us understand the core needs of our clients and meet them in the best possible manner. And that is what makes us Client Centric. Your success is our success. As experienced business leaders ourselves, we can better understand your overall business challenges and opportunities and provide rich consultative expertise
