Desired Candidate Profile
- Candidates must have excellent communication in English.
- Candidates should be comfortable with night shifts
- Candidates should be comfortable with work from office.
- Candidates should have all marksheets and certificates.
- Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
- Candidates have to come to office for walk-in interview.
- Candidates should be located within 25-30 kms of boundary from office location.
- Candidates should be immediate joiners.
Perks and Benefits.
- Permanent and full time opportunity
- One way cab facility
- Incentives and allowances
- 5 Working Days
Role & responsibilities:
- Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
- Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by complying with service agreements .
Call & WhatsApp No:
9147047911, 9147047910, 9007152957, 9073639536
Interview Venue:
HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091
