International Voice Agent

Description

We are seeking an International Voice Agent to join our dynamic team in India. The ideal candidate will be responsible for providing top-notch customer support through voice communication with international clients. This role requires strong communication skills and a commitment to delivering excellent service.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and requests efficiently.
• Deliver accurate information while maintaining high-quality customer service.
• Build positive relationships with customers through effective communication.
• Maintain detailed and accurate records of customer interactions.
• Meet individual and team performance metrics, including quality, productivity, and customer satisfaction.
• Follow company policies, processes, and compliance standards.

Requirements:

• Excellent verbal communication skills in English.
• HSC/Graduate (Freshers and experienced candidates are welcome).
• Strong listening, problem-solving, and interpersonal skills.
• Basic computer knowledge and typing skills.
• Ability to work in rotational, UK, US, or Australian shifts.
• Willingness to work in a fast-paced customer service environment.

What We Offer:

• Competitive salary with attractive incentives.
• 5-day working week (for applicable processes).
• Paid training and career development opportunities.
• Performance-based growth and internal promotions.
• Friendly and professional work environment.
• Transport facility (where applicable) and employee engagement activities.

Contact- Shreya 9987502996/ [Confidential Information]