This is a remote position.
Mail:- [Confidential Information]
Telecaller job involves making outbound/inbound calls to generate leads, promote products/services, and provide customer support, requiring excellent communication, persuasion, and record-keeping to meet sales targets and ensure customer satisfaction, acting as the voice of the company for sales or service needs. Key duties include cold calling, answering queries, managing CRM data, resolving issues, and achieving daily/monthly goals, often involving various channels like calls, chat, or email.
Key ResponsibilitiesOutbound Calling: Make calls to potential/existing customers to generate interest, promote offers, or conduct surveys.Lead Generation & Sales: Convert prospects into sales and nurture leads for the sales team.Customer Interaction: Handle inbound calls for inquiries, complaints, and support, ensuring a positive experience.Data Management: Accurately log customer interactions, update CRM systems, and maintain contact databases.Information Provision: Clearly explain products, services, and company offerings.Target Achievement: Meet daily, weekly, and monthly call volume and sales goals. Essential Skills & QualificationsCommunication: Excellent verbal communication, active listening, and persuasive skills.Customer Focus: Patience, empathy, and a strong commitment to customer satisfaction.Technical Skills: Basic computer proficiency, especially with CRM software.Adaptability: Ability to modify pitches based on customer needs.Languages: Fluency in relevant languages
