International Technical Voice Process | Foundever

Job Title: International Voice process

Location: Uppal

Shift: Night Shifts

Job Description: We are looking for dedicated individuals to join our team as International Semi & chat Customer Support Executives with Excellent communication.

Fresher :- 3lpa - 18000/- The experience - 3.6lpa - 22500/- TH

Eligibility Criteria:

• Fresher or any BPO related experience. (10+2 undergraduates can apply)
• Excellent verbal communication skills in English.
• Ability to work night shifts.

Key Responsibilities:

• Responding promptly to customer inquiries.
• Troubleshooting and resolving product issues and concerns.
• Ensuring customer satisfaction and providing professional customer support.
• Handle international customer calls, emails, and chats with a focus on providing excellent customer service.
• Resolve customer queries related to products/services offered by the company.
• Work in an international call center environment with exposure to diverse cultures and time zones.
• Develop strong communication skills to effectively handle complex customer issues.
• Meet performance targets set by the organization.

Perks and benefits:

• Performance-based Monthly & quarterly incentives.
• Health insurance and other benefits.
• Two-way transportation.