Strategy & Outcomes: Own the P&L, delivery, quality, and success metrics of the VIP service team
Customer Obsession: Be close to the customer. Understand HNI segments across communities and design services that feel personal, empathetic, and premium
Speed & Scale: Deliver results in a fast-paced, high-growth environment. Plan for rapid team expansion without compromising quality
Sales Leadership: Own and exceed quarterly & annual sales targets with your team.
Experience in value + volume selling is key
Process Excellence: Leverage data to remodel service processes. Drive CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition down
Tech + Innovation: Champion tech solutions to improve service quality and reduce productivity waste.
What We're Looking For:
At Shaadi.com, you won't just manage a team. You'll be shaping how thousands of
families find their perfect match.
This is a strategic, high-visibility role where your decisions directly impact business
growth and member happiness.
4-7 years of relevant experience with team management, preferably in Internet industry.
Exposure to value & volume selling is a must.
Good Understanding of Quality metrics and process improvements.
Drive performance management by applying and implementing best in class performance
