International Semi voice process

Key Responsibilities:

• Interact with international customers via chat, email, and occasional voice calls.
• Resolve queries related to product information, order issues, billing, technical support, etc.
• Document each interaction accurately in internal systems or CRMs.
• Meet process-specific KPIs such as TAT, CSAT, and First Contact Resolution.
• Escalate unresolved issues promptly and follow up as needed.
• Maintain professionalism, empathy, and quality in all communications.

Eligibility Criteria:

• Education: Any Graduate (B.A., B.Com, B.Sc., BBA, BCA, etc.)
• Experience: 02 years (freshers with strong English skills encouraged to apply)
• Typing Speed: Minimum 3035 WPM with 90%+ accuracy
• Communication:
• Excellent written English (grammar, clarity, tone)
• Basic verbal English for handling limited voice interactions

Preferred Skills:

• Basic understanding of tools like Zendesk, Freshdesk, or CRM systems
• Familiarity with Google Suite/MS Office
• Ability to work under pressure and handle multiple chats/emails simultaneously
• Flexible to work in night shifts and rotational week-offs